Privacy Policy

At ReefPlayHub, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social casino platform.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, password, date of birth
• Contact Information: Email address, phone number (if provided)
• Profile Information: Profile picture, preferences, settings
• Communication Data: Messages, feedback, customer support inquiries

1.2 Automatically Collected Information

When you access our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, games played, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

1.3 Game Activity Information

• Virtual pearl collection and wave scores
• Game progress and achievements
• In-game interactions and preferences
• Session duration and frequency

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Provide access to our games and features
• Process your requests and transactions
• Maintain game progress and virtual items
• Deliver personalized gaming experiences

2.2 Communication

• Respond to your inquiries and support requests
• Send service-related notifications
• Provide updates about new games and features
• Send promotional materials (with your consent)

2.3 Platform Improvement

• Analyze usage patterns and trends
• Improve our services and user experience
• Develop new features and games
• Conduct research and analytics
• Detect and prevent technical issues

2.4 Security and Compliance

• Verify age and identity
• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Comply with legal obligations
• Protect our rights and property

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

3.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect data about site usage and performance

3.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Clear cookies when closing the browser

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and maintaining our platform
• Data analytics and processing
• Customer support services
• Email and communication services
• Payment processing (if applicable)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our platform.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Security Monitoring: Regular security audits and monitoring
• Secure Storage: Protected servers and databases
• Employee Training: Staff trained in data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill legitimate business purposes

When information is no longer needed, we will securely delete or anonymize it. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we use your data

7.2 Correction and Update

• Update or correct inaccurate information
• Complete incomplete personal data

7.3 Deletion

• Request deletion of your personal information
• Request account closure and data removal

7.4 Restriction and Objection

• Restrict processing of your personal information
• Object to certain types of data processing
• Opt out of marketing communications

7.5 Withdraw Consent

• Withdraw consent for data processing at any time
• Manage cookie preferences

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

ReefPlayHub is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Third-Party Services

Our platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you promotional emails about new games, features, and special offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your account settings
• Contacting us at [email protected]

Note: Even if you opt out of marketing communications, we will still send you essential service-related messages.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your CCPA rights, contact us at [email protected].

13. Australian Privacy Principles

As an Australian-based company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We are committed to:

• Open and transparent management of personal information
• Giving you access to your personal information
• Correcting your personal information when necessary
• Protecting your information from misuse and loss

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective when posted on this page with an updated "Last Updated" date.

We will notify you of significant changes via email or prominent notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable laws. We will inform you about:

• The nature of the breach
• The type of data affected
• Measures we are taking to address the breach
• Steps you can take to protect yourself

16. Contact Us

17. Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with:

• Australia: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
• Europe: Your local Data Protection Authority

By using ReefPlayHub, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.